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People lodge in hotels for different reasons: holidays, business trips, honeymoons, or simply an overnight on their way to visit family or friends. They expect a comfortable stay; even a safe stay. Hotel security is important not only for your guests but also for the reputation of your business. If you manage a hotel, security should be your top priority.
It is evident that hotel safety and security is a serious issue. However, even with strong processes and security protocols, hotels still deal with security problems all the time. Hotels are hot targets for criminals. Vandalism, theft, and loitering are just some of the threats that hotels have to address. And it’s not just from guests and outside parties. Hotel workers who have a thorough understanding of your vulnerabilities can take advantage of your business for their benefit.
What can hotels do to protect their customers while still providing an enjoyable and comfortable stay? Discussed below are what hotels should do:
Hotel Theft and How to Handle It
In many hotels, guests can walk freely from the lobby to all floors of the building. This means that unwelcomed guests can do the same. Make sure that your surveillance systems are in top-notch condition.
Most times when a crime is committed, you’ll find out that the security cameras are not working.
Update your door lock systems. Keycards and FOBs can track who enters a room and at what time. Not only can this prevent thieves and staff from committing a crime, but it can also help you identify the culprit after the criminal act.
Provide excellent customer service. By this, we mean more than just providing hotel toiletries on demand. Employees should be trained to welcome guests as they enter the building and engage them in conversation. With training and a little experience, employees will be equipped to identify uninvited guests or those who may have intentions of committing a crime.
Staff experienced and professional security guards. The safest hotels are those who hire professional security guards. Guards can also perform mobile patrols throughout the property to check for security threats. Parking lots can be sites for violent crime, loitering, and other illegal behavior. Guards can also check for inoperable lighting, broken locks, and other vulnerabilities that can put your hotel at risk.
Employee Theft in the Hotel Industry
Employee theft is a big problem for business owners, especially in the hotel industry. Employees have access to a large amount of information and with time, can learn how to commit a crime and get away with it. The first step to preventing employee theft is to hire wisely. Have comprehensive employee screening practices in place, including drug and background checks. Establish mentoring programs to ensure that employees are trained properly. Skilled mentors may also be able to identify if a new hire is acting suspiciously or has ulterior motives.
Are you responsible for the safety and security of a motel, hotel, or luxury resort?
Call Ranger security agency today for your hotel security guard services in Houston and its surrounding areas. We have been the leading provider of security guards for a variety of industries for many tears and still counting.
Our team of security professionals is standing by to help you evaluate your needs today. Call us for your free quote!