The arrival of a VIP guest at your hotel is both exhilarating and alarming. Of course, you want to provide the greatest service possible, but you also need to ensure that everyone is safe. Failure to provide a secure environment for a VIP puts your business’s reputation in jeopardy. It all begins with a security plan that incorporates a number of criteria, starting with a security guard service.
A security strategy that includes a security guard service assures that a VIP has a safe stay.
In addition, consider using the four tactics listed below in your security solutions:
Security personnel should be strengthened:
A hotel’s VIP guests generate a lot of publicity. The presence of a VIP in a hotel brings unwelcome guests such as paparazzi, curious visitors, and even mentally ill people enter. As a result, the hospitality industry’s most critical job is to ensure the safety of VIPs. Most of the time, this necessitates an increase in security personnel while the VIP remains at the hotel. As a result, security officers must maintain a close eye on the access and exit points for any unusual activity. The hotel’s security could be improved.
Information should be kept private:
For publicly known hotel visitors, the internet and social media era has made keeping anonymity extremely challenging. Hotels that host VIPs risk being overrun by fans and the media. So it’s critical to keep information about VIP guests and their travel plans private. Furthermore, hotel personnel must resist the urge to gossip. Such information spreads quickly, resulting in a negative experience for the VIP guest and a blemish on the hotel’s reputation. Instead, think about your employees and who you can trust with sensitive information.
Recognize the dangers:
There are certain threats aimed at VIPs. For example, a high-net-worth individual is vulnerable to robbers, and renowned parents want to protect their children. Other dangers could be less visible. A recognisable individual, for example, could want to visit the sites without being recognised, treated differently, or heckled. The hotel concierge may be able to assist you in organizing tours with reputable companies that will keep your information private.
Stick to a written plan:
The plan for handling the logistics of the security operation must be known by both the VIPs and the hotel security personnel. The most organised and successful approach of keeping team members working together is through a written plan that is shared on a need-to-know basis.